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Junior Customer Service Agent
Full-time
Rauda AI is an AI-powered Customer Operations company helping businesses automate customer support at scale, combining AI with human support teams. They are looking for a proactive, customer-oriented Junior Customer Service Agent to be the first point of contact for customers, helping resolve issues, answering questions, and ensuring a smooth, positive customer experience.
What You'll Do
Support Customers: Be the first point of contact via email, chat, phone, and other channels. Investigate issues, provide clear and empathetic solutions, and take ownership of cases from start to resolution.
Be Part of the Team: Work closely with teammates and Team Leads to deliver exceptional service, sharing knowledge and maintaining accurate documentation.
Learn & Improve: Help identify recurring issues, contribute ideas to improve workflows, and learn how AI-powered support operations work in practice.
What You'll Bring
1+ year of experience in Customer Support, Customer Service, or similar customer-facing roles in a contact center environment.
Strong communication skills in Spanish and English, both written and spoken.
Excellent problem-solving abilities, customer orientation, and strong organizational skills.
A proactive attitude and willingness to take ownership.
Experience with customer support platforms such as Zendesk or similar tools.
Must be based in Spain and have the legal right to work in Spain.
Valuable
Tech-savvy mindset and genuine curiosity for AI and emerging technologies.
Interest in the latest trends in technology, customer service practices, and productivity tools.
This role is primarily remote with office access in Madrid, and operates on a rotating shift schedule covering Monday to Sunday (five days per week with two rotating rest days).
