Conversational AI Designer

TTEC Digital is seeking a Conversational AI Designer passionate about solving customer problems and creating effective experiences. You will define, design, and refine service and support experiences across voice and digital channels, leveraging AI and Gen AI technology and design methodology to create impactful, user-centred solutions.

Responsibilities

• Define, design, and optimise conversational AI experiences for voice and digital customer service channels

• Leverage AI and Gen AI technology to create natural, effective conversational flows

• Apply design methodology to translate customer needs into engaging conversational experiences

• Partner with engineering and product teams to bring AI-powered CX designs to life

• Conduct user research and iterate on designs based on performance data

Requirements

• Experience designing conversational AI for customer support or service environments

• Strong understanding of voice and digital channel design principles

• Familiarity with Gen AI tools and conversational AI platforms

• Ability to work in fast-paced, cross-functional delivery environments

TTEC Digital has been awarded the Great Place To Work 2024-2025 certification.