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Technical Customer Support Representative
Full-time
Native/bilingual English is required for this role. We are seeking a Technical Customer Support Representative to be the front line for a growing technology company that builds mission-critical hardware and software used by government agencies, municipalities, law enforcement, public safety and emergency services. You'll own technical issues end-to-end, from first call to resolution, across hardware and software.
What you'll do
Resolve customer technical issues by phone, email and remote session, following through until fixed.
Configure, test, ship and install hardware and software systems.
Deliver remote training to customer teams on products and best practices.
Write and maintain support documentation, troubleshooting guides and training materials.
Partner with Product and Engineering to surface recurring issues and improve the product.
Use AI tools to draft responses, debug, summarize tickets and work faster.
What we're looking for
Curious problem solver comfortable troubleshooting across hardware and software.
3+ years in technical support, customer service or a hands-on technical role.
Concise communicator able to explain technical issues to non-technical customers.
AI-native: fluency with AI tools, or eagerness to develop quickly.
Ownership mindset with curiosity, follow-through and accountability.
Familiarity with or interest in serving government, public safety or law enforcement clients is a plus.
