Back
Technical Account Manager, AI Agent Deployment
Full-time
Siena is the first intelligence layer for customer experience, creating an operating system of AI agents that learn, remember and act across every customer touchpoint. As a Technical Account Manager, AI Agent Deployment, you own both the technical and commercial health of your accounts. You master how Siena works under the hood to diagnose problems and drive outcomes, and you're commercially sharp enough to turn those outcomes into retention and growth.
What You'll Do
Own technical account health: diagnose automation performance issues, configure improvements and drive resolution rates without always pulling in engineering.
Be the primary point of contact for your accounts.
Run regular business reviews with customer stakeholders, bringing data and driving clear next steps.
Partner with the deployment team during onboarding to ensure a clean handoff.
Translate what you hear from customers into structured product feedback.
Who You Are
5+ years in technical account management, customer success engineering or a hybrid technical/commercial role, with SaaS, CX platforms or e-commerce strongly preferred.
Technically fluent: you understand how integrations work, can read a configuration and diagnose common deployment issues.
You lead with outcomes such as automation rates and resolution rates, and are commercially aware of ARR, renewal risk and expansion signals.
AI fluency: you use AI tools actively in your workflow and can confidently guide customers new to the space.
