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Deployment Manager, AI Agents
Full-time
Siena is the first intelligence layer for customer experience, creating an operating system of AI agents that learn, remember and act across every customer touchpoint. As a Deployment Manager, AI Agents, you own the delivery side of the business. You're embedded in customer accounts, managing complex multi-stakeholder deployments from kick-off through to sustained automation performance.
What You'll Do
Own deployments from zero to live: kick-off, automation setup, stakeholder alignment and hitting the metrics that matter.
Co-lead strategic accounts with senior team members, taking on responsibility progressively as you ramp.
Apply your CX ops knowledge to diagnose why accounts are stuck: helpdesk configuration, ticket routing gaps, automation logic, escalation failures.
Keep every account moving with daily updates, proactive escalations and clear documentation.
Feed operational patterns back to the product team.
Who You Are
5+ years in customer experience operations, support ops, implementation or CX agency work, with deep helpdesk fluency (Zendesk, Gorgias or similar) a strong plus.
You understand how support operations actually work: ticket lifecycle, routing logic, automation health, escalation flows.
A natural project manager who is proactive with data, watching automation rate, deflection and escalation patterns.
AI fluency: you use AI tools actively in your workflow and can confidently guide customers new to the space.
