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Support Operations Analyst, AI & Automation
Full-time
Linktree is looking for a Support Operations Analyst, AI & Automation to help transform the way customer support is delivered. This role blends operational problem-solving, workflow design, automation, and practical AI enablement. You'll work closely with Customer Experience, Operations, and Engineering to identify inefficiencies, analyse support trends, and design smarter workflows.
Operational Workflow Analysis
Analyse support workflows end-to-end to identify friction, bottlenecks, and scaling risks
Map, redesign, and optimise processes for clarity, speed, and quality
Use data to uncover insights around issue trends, team performance, and customer needs
AI & Automation
Leverage AI tools to reduce manual effort (e.g., classification, summarisation, QA, documentation, insights)
Build and iterate lightweight automations using no-code/low-code platforms
Design and optimise prompts for support scenarios and tooling
Monitor automation performance and refine for accuracy, reliability, and business impact
Reporting & Insights
Develop dashboards and reports that surface key CX metrics
Build frameworks that help teams understand volume drivers, quality trends, and opportunities
Cross-Functional Collaboration
Work with Product and Engineering to improve support tooling and system integrations
Partner with CX leadership to prioritise high-impact operational initiatives
Build internal guides, playbooks, and training materials
