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Ecommerce Operations Manager (Shopify + CX + AI Automation)
Full-time
MICHI creates sculpting, Pilates-first performance wear. We're hiring an Ecommerce Operations Manager to own the day-to-day ecommerce engine end-to-end: Shopify, 3PL fulfillment, customer experience, and the systems that connect them all.
This role is built for a modern operator who uses AI thoughtfully to automate repeatable work, prevent mistakes, and keep the business running cleaner every week — without losing the human element that makes MICHI feel premium.
Responsibilities
Own and manage all Shopify store operations including product listings, inventory, and order management
Coordinate 3PL fulfillment operations and resolve logistics issues
Manage day-to-day customer experience touchpoints and escalations
Build AI-assisted systems that prevent operational mistakes and create reliable weekly rhythms
Automate repeatable tasks using AI tools while maintaining premium brand experience
Translate between creative, marketing, CX, and 3PL teams so nothing gets lost
Track KPIs, prepare weekly operational reports, and continuously raise the performance bar
