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Specialist Business Consultant (AI)
Full-time
NiCE software is used by 25,000+ global businesses to deliver extraordinary customer experiences, recognized as the market leader in AI, cloud and digital for customer experience.
The Role
The AI Business Consultant is a pivotal role within the Customer Services Automation AI Center of Excellence. As NiCE scales AI adoption across its global enterprise customer base, this role serves as a core execution and insight engine, ensuring AI solutions move beyond deployment into trusted, sustained, value-generating usage at the intersection of AI, contact center operations and measurable business outcomes.
How You'll Make an Impact
Support AI adoption and post-deployment stabilization for a global portfolio of enterprise customers.
Provide hands-on optimization of AI outputs, including prompt engineering, knowledge alignment and workflow tuning.
Analyze AI usage patterns and contact center KPIs to surface optimization opportunities.
Build adoption scorecards and insight summaries for customer-facing teams and leadership.
Partner with regional consultants and operations leaders to drive aligned execution.
Have You Got What It Takes?
8-12 years in CCaaS consulting, CX operations, AI-enabled self-service or related domains.
Hands-on experience with conversational AI, agent assist, summarization or automation solutions.
Practical experience using prompt engineering to improve generative AI performance.
Willingness to work US shift (5 PM - 2 AM IST).
