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Senior Product Manager, Fraud & Trust
Full-time
Instacart is hiring a Senior Product Manager, Fraud & Trust to lead the strategy and execution of fraud detection, identity verification, and appeasements platforms that protect Instacart's four-sided marketplace. You'll own the end-to-end product vision for how Instacart prevents fraud, verifies identity, and resolves order disputes fairly, evolving a real-time decision platform and shaping the next generation of AI-native fraud defense.
About The Job
Own the fraud, identity, and appeasements product vision, strategy, and multi-year roadmap, with quantified targets for fraud losses, cost per order, false positive rates, and CX.
Drive the evolution of the real-time fraud detection and identity platform, including ML model strategy, decisioning, and identity verification.
Champion an AI-native, AI-first approach to fraud and trust, applying AI/ML innovations across the domain.
Lead appeasements and order-issue resolution strategy, defining policies and guardrails that balance fair customer treatment with abuse prevention.
Partner with Data Science, ML Engineering, and Fraud Operations to define PRDs and translate fraud signals into scalable product capabilities.
Minimum Qualifications
6+ years of product management, including 3+ years in fraud, trust & safety, risk, identity, or related platform domain.
Demonstrated ability to set product vision and strategy independently.
Strong experience working with ML/data science teams on fraud detection models, risk scoring, or decisioning platforms.
Comfort with data and experimentation (SQL, analytics tools, A/B testing).
