Back
Senior Manager- Consumer Insights & User Research
Full-time
Swiggy is a leading food delivery platform in India. We are hiring a Senior Manager - Consumer Insights & User Research to decode the customer pulse and influence decisions that delight consumers. This is a hybrid role based in Bangalore (three days in office per week).
Roles & Responsibilities
Design and execute research independently or with agency partners, and disseminate findings across the org.
Support product, business, growth, marketing, and CX charters, representing the voice of consumers.
Help launch new services, features, and products in partnership with Product and Business teams.
Lead and execute studies such as Brand Track, NPS, and customer pulse surveys, and run in-depth immersions first-hand.
Leverage the latest AI tools and techniques, applying relevant AI practices to daily work.
Desired Skills
At least 5 years of experience in consumer insights / user research.
Expertise in both qualitative and quantitative research practices, with a heavy quantitative focus and experience leading large-scale quant projects.
Comfort driving projects from the ground up - developing questionnaires/guides, conducting interviews, and building analysis plans independently.
Strong analytical, planning, and multi-tasking skills in an entrepreneurial environment; exposure to the online/tech industry is an added advantage.
