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Customer Support Specialist (Remote)
Full-time
We are hiring for one of our clients, seeking an AI Customer Support Specialist to work on a contract basis. This role requires expertise in troubleshooting AI tools and resolving customer issues related to AI-driven products, assisting users with platform-specific AI functionalities.
Key Responsibilities
Respond to customer inquiries about AI tool functionality and usage through chat, email, and ticketing systems.
Troubleshoot technical issues related to AI models, APIs, or platform integrations.
Document recurring customer issues and escalate complex problems to engineering teams.
Provide detailed solutions and step-by-step guidance for AI-related workflows.
Monitor customer feedback to identify trends and suggest improvements for AI tool usability.
Required Skills & Qualifications
Experience providing customer support for AI tools or platforms is required.
Proficiency troubleshooting technical issues related to AI models or APIs is required.
Ability to explain complex AI concepts in simple, actionable terms, with strong written and verbal communication.
Familiarity with ticketing systems and CRM tools is preferred.
