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Sales Support Specialist
Full-time
InterSystems is a creative data technology provider delivering a unified foundation for next-generation applications across healthcare, finance, manufacturing and supply chain in more than 80 countries.
Position Overview
The Sales Administrator supports the sales team by managing administrative tasks, maintaining customer data, coordinating sales processes and ensuring smooth operational workflows. This role plays a critical part in improving sales efficiency and delivering a high-quality customer experience.
Key Responsibilities
Sales Support: Assist with preparing quotations, proposals and contracts; process orders, track shipments and ensure timely delivery; maintain CRM records and coordinate with finance, logistics and marketing.
Data & Reporting: Generate sales reports, dashboards and performance metrics; analyze sales data to identify trends; maintain product pricing and sales databases.
Customer Service: Act as a point of contact for customer inquiries and order status, handle and escalate issues, and ensure high customer satisfaction.
Process Optimization: Identify opportunities to improve sales processes and support implementation of new tools and technologies.
AI & Technology (Preferred): Basic understanding of AI concepts and tools, familiarity with AI-capable CRM platforms (e.g. Dynamics 365, Salesforce Einstein) and automation tools.
Qualifications
Bachelor's degree in Business Administration, Sales, Marketing or related field (preferred).
2–5 years of experience in sales administration or support roles, with CRM systems and sales tools.
Strong organizational, multitasking, communication and analytical skills, with proficiency in Microsoft Office.
Preferred: knowledge of AI-driven sales tools, data analysis/reporting tools (Power BI, advanced Excel) and digital transformation initiatives.
