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Support and Implementation Specialist
Full-time
Join one of the fastest-growing AI-powered social engagement platforms, helping brands like Netflix, Red Bull, NARS and Uber maximize social engagement while keeping communities safe. The platform combines AI and human expertise to deliver moderation, insights and customer engagement at scale. Female-founded and globally remote.
What You'll Actually Do
Own the instant support experience: Live chat, email and Slack integration with fast response times and real solutions.
Handle technical implementations alongside Customer Success teams, setting up client accounts, configuring platform settings and ensuring smooth launches.
Deep troubleshooting across the platform stack: Use Intercom, internal tools and screen recordings to solve complex technical issues.
Build scalable support processes: Document solutions, create workflows and turn client interactions into repeatable systems.
Partner directly with Product and Engineering, letting client feedback shape feature priorities.
What We Are Looking For
2-4 years B2B SaaS experience in support, implementation or customer success roles. Startup experience preferred.
Communication that builds confidence, with clear explanations and proactive updates.
Technical problem solver who can navigate complex software issues independently and learn new systems quickly.
Social media and community platform knowledge, including content moderation and brand safety.
Process improvement mindset, independence, accountability and strong people skills with high EQ.
