Quality & Customer Satisfaction Insight Analyst

At Tata Technologies we make product development dreams a reality by designing, engineering and validating the products of tomorrow for the world's leading manufacturers. Due to our continued growth, we are now recruiting for a Quality & Customer Satisfaction Insight Analyst to strengthen our team in Gothenburg, Sweden.

You will join a Quality Insights team in a role that combines hands-on analytical delivery with a mission to evolve how AI is used in insight generation. You will contribute both to daily decision-making and to shaping the future of quality insight analytics.

Deliver insights for the business

• Analyse and synthesize data from surveys, benchmarks, and multiple data sources

• Translate complex data into clear, compelling stories and visualizations

• Provide actionable recommendations to stakeholders

• Support KPI tracking and customer satisfaction targets

• Enable decision-making through structured and ad-hoc analysis

Build AI-enabled ways of working

• Identify opportunities where AI can improve analysis, speed, and insight quality

• Introduce and apply AI tools and methods (e.g. text analytics, automation, advanced analytics)

• Contribute to defining a practical AI strategy for insight analytics

• Drive implementation of new tools, methods, and ways of working

• Coach and support teams in adopting AI within daily workflows

Experience and background

• Experience in data analysis, insights, or analytics roles

• Strong skills in data storytelling and visualization

• Proven experience applying AI tools within analytics or insight generation

• Experience working with multiple and complex data sources

• Ability to identify and implement more efficient, scalable ways of working with data

• Strong communication skills with the ability to influence stakeholders

• Comfortable working in a dynamic environment with shifting priorities

• Proactive, structured, and able to drive initiatives from idea to implementation

Meritorious experience

• Experience with Snowflake or modern data platforms

• Coding skills (e.g. Python, SQL)

• Understanding of survey methodologies and customer feedback analysis

• Experience with CX metrics, KPI frameworks, or benchmarking

• Background in market research, segmentation, or behavioural analysis

If you are passionate about bringing innovation to the projects you work on then we would love to hear from you.