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LPG Customer Engagement Specialist
Full-time
As Customer Engagement Specialist, you'll support operational excellence across Genesis' LPG business. This role is about connecting people, solving problems and improving how we work: acting as a key operational liaison across LPG customer operations, taking ownership of complex customer and operational matters, and turning insights into better outcomes for customers, teams and the business.
Key responsibilities
Act as the key escalation point for complex LPG customer and operational issues across Genesis teams.
Take ownership of delivery issues, compliance concerns, customer complaints and property damage incidents, driving timely outcomes.
Work with LPG Operations, customer teams and external service providers to resolve issues within expected timeframes.
Identify recurring pain points, process gaps and CX themes, turning insights into improvement opportunities.
Support operational initiatives, working groups, communications and process change activity.
Help simplify, automate and improve workflows, reporting tools, documentation and operational processes.
What we're looking for
NCEA Level 3 or equivalent experience.
At least 3 years' experience in customer operations, administration, business support or operational coordination.
Experience supporting operational or customer-facing business processes.
Strong analytical and problem-solving skills with the confidence to challenge existing ways of working.
Strong systems capability including advanced Excel and experience using operational systems and workflows.
Well-developed written, verbal and interpersonal communication skills.
Experience in LPG, logistics or the energy industry is an advantage, as is experience with continuous improvement, automation, workflow optimisation, AI-enabled tools, reporting solutions or process documentation.
