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Intermediate Customer Support Specialist
Full-time
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
Who You Are
A collaborative team player who shares knowledge generously
Innovative, improving workflows and sharing best practices
Technically adept and quick to grasp new concepts, especially those related to AI, to provide expert guidance and troubleshooting
A skilled communicator, both written and verbal, who conveys empathy
Passionate about solving complex problems with patience and understanding
What You Will Be Doing
Handling inbound requests via phone, chat, and email while maintaining high Customer Satisfaction scores
Mastering the Clio products, including core platforms and cutting-edge AI-powered features
Troubleshooting complex technical issues and providing guidance on AI feature usage
Acting as a mentor and resource for fellow team members
Collaborating with cross-functional teams to resolve customer issues
Contributing to knowledge base articles and internal documentation
What You May Have
2+ years of technical support experience within a SaaS environment
Experience supporting AI-powered products or features
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
