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B2B Customer Service Practitioner, Song Service
Full-time
About The Team
Accenture Song accelerates growth and value for clients through sustained customer relevance. Capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration.
Song Service
The Service practice sits within the Song business, working across Financial Services, Health & Public Sector and Communications Media and Technology clients. In Service, they help clients define, plan and deliver changes that impact end customers and the front-office.
What You Will Do
Be at the forefront of the industry to create, own and make it a reality for clients looking to better serve their connected customers
Work with famous brands and household names
Support clients to define a customer-first mindset, helping them shape their business and operating models
Redefine customer journeys and personalise interactions to create significant and consistent experiences
Be at the forefront of physical and digital engagement models to give their customers a seamless service model
Re-invent the customer ecosystem as products and services spread across organisations
Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective
