Back
Head of Data & Analytics
Full-time
An exceptional opportunity has arisen for a Head of Data & Analytics to lead a high-performing international analytics function supporting Customer Services operations across multiple global markets. This highly visible leadership role has direct influence on executive decision-making, customer experience strategy, operational performance, and AI-driven transformation initiatives. You will develop an AI-first analytics strategy that enables leadership to make faster, smarter, more impactful decisions.
Key Responsibilities
Define and implement a global data and analytics strategy for Customer Services operations.
Establish consistent KPI frameworks, reporting standards, and performance measurement across international markets.
Drive the adoption of AI-powered analytics, forecasting, and decision-support tools.
Provide executive-level insight into customer satisfaction, operational productivity, and service performance, and lead a high-performing analytics team across geographies.
Requirements
Significant experience leading large-scale analytics functions within complex international organisations.
Experience leveraging AI and advanced analytics tools to improve forecasting, reporting, and operational performance.
Advanced technical expertise in SQL, Tableau, Excel, and large-scale data environments.
Exceptional stakeholder management skills with the ability to influence senior leadership.
