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Customer Systems Lead
Full-time
Heidi is building an AI Care Partner that works alongside clinicians. Reporting to the Head of Customer Success, ANZ, the Customer Systems Lead will own the systems, tooling, integrations, and customer data flows that power the customer experience across Customer Success, Support, Implementations, and Product, reducing operational friction and improving visibility.
What You Will Do
Manage and improve the systems supporting the customer journey across CRM, support tooling, onboarding workflows, reporting, and operational platforms.
Ensure customer information flows cleanly across systems and teams, reducing duplication and manual work.
Partner with Product, Engineering, and Operations to build integrations and automations.
Build better reporting, dashboards, lifecycle visibility, and customer health signals.
What We Will Look For
Experience in Customer Systems, Revenue Operations, Customer Operations, or Systems Administration in SaaS or healthcare.
Strong systems-thinking mindset and comfort working across tooling, workflows, and integrations.
Experience with CRM and support platforms such as Salesforce, HubSpot, Zendesk, Intercom, Jira, or Gainsight.
Experience building automations and solving operational inefficiencies, with strong analytical skills.
