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Customer Success Specialist
Full-time
AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences, helping call centers make human-like calls and reduce costs through automation. The Customer Success Specialist acts as a pivotal bridge between the technical teams and clients, ensuring seamless execution of daily Customer Success activities from initial Proof of Concept through post-deployment support. The role blends technical aptitude for L1 troubleshooting with client-facing communication skills.
Key Responsibilities
Serve as the primary contact for technical inquiries, diagnosing issues with the AI agent's system, performance, dialogue flows, and integrations
Monitor the support queue within SLAs and escalate complex technical bottlenecks
Execute technical onboarding: configure client accounts, permissions, and security settings
Support the deployment lifecycle including SIT, UAT, and Go-Live support
Assist in setup and monitoring of POC projects and gather performance data for business reviews
Requirements
2+ years in Customer Success, Technical Account Management, or L1/L2 Support within SaaS, Contact Center, or AI
Familiarity with SFTP, data exchange, API integrations, and basic log analysis
Experience with AI, LLM, SIP, or telecommunications protocols is highly advantageous
Understanding of the SDLC and standard deployment phases
Exceptional communication skills; Bachelor's degree in IT, Computer Science, or related field
