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Customer Success AI Operations Lead
Full-time
Bitsight is building an AI-native Customer Success operating model from the ground up, and is looking for a hands-on builder/operator to bring it to life. This role sits at the intersection of Customer Success, operations, AI, data, systems, and workflow design.
What you'll do
Build AI-powered workflows, automations, prompts, templates, and tools that reduce manual work and improve CS execution.
Prototype and scale workflows such as automated EBR/QBR decks, renewal briefs, customer summaries, risk narratives, and next-best-action recommendations.
Operationalize the CS model, including lifecycle stages, health and risk models, renewal readiness, and executive engagement.
Work across systems such as Salesforce, Gainsight, Clari, Gong, Zendesk, Snowflake, Slack, Claude, and ChatGPT.
Establish prompt structures, QA checks, feedback loops, and documentation to keep AI outputs accurate and scalable.
What we're looking for
2-6+ years in Customer Success Operations, RevOps, Support Operations, TAM, or a similar role.
Demonstrated experience using AI tools to build practical workflows, automations, internal tools, or agents.
Strong builder/operator mindset with a bias toward fast prototyping and iteration.
Preferred: hands-on experience with Claude, ChatGPT, or automation tools such as Zapier, Make, Workato, or n8n.
