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Customer Solutions Specialist
Full-time
About Dune
Dune is on a mission to make crypto data accessible. We're a collaborative multi-chain analytics platform used by thousands of developers, analysts, and investors to understand the on-chain world and the frontiers of finance. We're a team of ~60 employees, working together across Europe and eastern US timezones. We're backed by some of the world's best investors including Coatue and Union Square Ventures.
Role Overview
We are seeking a Customer Solutions Specialist to provide world-class technical assistance and support to Dune's paid users and customers. This is a fast-paced role where you'll manage a high volume of inquiries across multiple channels, requiring a calm and structured approach to problem-solving.
This is a remote role for candidates based in the US East Coast (EST) or Europe West (GMT or CEST).
Key Responsibilities
Troubleshoot and resolve technical issues for paid users across high-traffic support channels (Slack, Telegram, Zendesk)
Stay curious and proactive, digging deep into complex customer issues to identify root causes and drive resolution
Develop support materials, FAQs, and user guides
Build automation workflows that proactively address recurring customer issues, enhancing the overall support experience at scale
Requirements
2+ years in customer or technical support roles
Cryptocurrency data experience with hands-on Dune platform usage
Familiarity with SQL or basic data querying for issue diagnosis
Strong investigative and communication abilities
Organizational skills to manage high-volume, multi-channel inquiries
Nice to Have
AI-assisted triage experience using tools like Claude
Experience with automation platforms such as Zapier and Pylon
