Customer Service Specialist

Company Qualcomm CDMA Technologies Asia-Pacific Pte. Ltd. Job Area Service & Support Group, Service & Support Group \> Customer Service

• Qualcomm Overview Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in. General Summary Role Summary The Customer Service Specialist supports end-to-end customer service activities for assigned accounts, acting as a key coordination point between customers and internal teams. This role is ideal for individuals who are eager to learn, open to new ways of working, and interested in leveraging digital tools and AI-enabled solutions to improve accuracy, efficiency, and customer experience over time. The successful candidate is detail-oriented, adaptable, and receptive to change, with a strong service mindset and an interest in developing advanced customer service and supply chain capabilities within the semiconductor industry. Customer Service & Sales Support Operations

• Support day-to-day customer service activities including order management, forecast, shipment coordination, returns/RMA support, and customer inquiries.

• Assist with purchase order entry, order changes, scheduling updates, and monitoring of customer orders to ensure timely fulfillment.

• Support customer onboarding activities such as new account setup, contract documentation, and system updates.

• Help manage customer expectations related to supply availability, demand changes, and delivery status, and escalating issues to senior team members when required.

• Interface with internal teams including Sales, Sales Operations, Planning, Finance, Logistics, Quality, and Export Compliance to support issue resolution.

• Participate in Sales Development, Quote Approval, External Audit activities and Ad Hoc assignments. Data, Systems & Digital Enablement

• Use standard reports, dashboards, and digital tools to support analysis of forecast accuracy, order status, and customer trends.

• Leverage AI-assisted features, automation tools, or new system capabilities (where available) to improve data accuracy, responsiveness, and productivity.

• Maintain accurate data in enterprise systems (e.g., ERP, CRM, planning tools) and follow defined processes and controls.

• Participate in testing, training, and adoption of new systems or process enhancements. Continuous Improvement & Learning

• Follow defined customer service processes while proactively identifying opportunities for simplification and improvement.

• Demonstrate openness to change and willingness to learn new tools, systems, and ways of working, including AI-enabled solutions.

• Support documentation, standard work updates, and knowledge sharing within the team.

• Participate in team meetings, training sessions, and improvement initiatives as assigned. Communication & Collaboration

• Communicate clearly, professionally, and promptly with internal stakeholders and customers.

• Provide accurate status updates and escalate risks or issues appropriately.

• Work collaboratively within the customer service team and across functions, demonstrating respect and accountability.