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Conversational AI Architect
Full-time
About Quantiphi
Quantiphi
is an award-winning, AI-First digital engineering and consulting company focused on delivering high-impact
Services and Solutions
that help organizations solve what truly matters. We partner with enterprises to reimagine their businesses through intelligent, scalable, and transformative AI—driving measurable outcomes at the very core of their operations.
Since our founding in 2013, Quantiphi has tackled some of the world’s most complex business challenges by combining deep industry expertise, disciplined cloud and data engineering practices, and cutting-edge applied AI research. Our work is rooted in delivering accelerated, quantifiable business value.
Headquartered in Boston, Massachusetts, Quantiphi is a global organization with 4,000+ professionals serving clients across key industry verticals, including
BFSI, Healthcare \& Life Sciences, CPG, MFG, TME etc.
As an Elite and Premier partner to leading cloud and AI platforms such as
NVIDIA, Google Cloud, AWS, and Snowflake
, we build and deliver enterprise-grade AI services and solutions that create real-world impact.
We’ve been recognized with:
17x Google Cloud Partner of the Year awards in the last 8 years.
3x AWS AI/ML award wins.
3x NVIDIA Partner of the Year titles.
2x Snowflake Partner of the Year awards.
We have also garnered top analyst recognitions from Gartner, ISG, and Everest Group.
We offer first\-in\-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting\-edge Generative AI and Agentic AI accelerators.
We have been certified as a Great Place to Work for the third year in a row\- 2021, 2022, 2023\.
Be part of a trailblazing team that’s shaping the future of AI, ML, and cloud innovation.
Your next big opportunity starts here!
For more details, visit:
Website
or
LinkedIn Page.
**Role:
Conversational AI Architect**
Experience Level
7+ years experience
Work Location
Canada (Remote)
Role Overview
We are seeking a
Conversational AI Architect
to design and implement enterprise-scale conversational AI solutions across chatbot and voice channels. This role will focus on building intelligent, scalable customer engagement solutions using modern conversational platforms and cloud technologies. The ideal candidate will bring strong experience with
Google Dialogflow CX
or similar conversational AI platforms, and a proven ability to architect solutions that integrate with enterprise systems and support high-volume customer interactions.
Key Responsibilities
Architect and design
enterprise conversational AI solutions
across chatbot and voice channels
Develop and optimize conversational flows using
Google Dialogflow CX
Translate business and customer journey requirements into scalable conversational architectures
Integrate conversational AI platforms with enterprise applications, APIs, and contact center systems
Define standards for
intent structures, entity modeling, and conversation design
Collaborate with engineering, product, and CX teams to deliver end\-to\-end conversational experiences
Provide technical leadership and architectural guidance to development teams
Basic Qualifications
Hands\-on experience with
conversational AI platforms
such as
Google Dialogflow CX
,
Amazon Lex
,
Microsoft Bot Framework
, or
IBM Watson Assistant
Experience designing and deploying
chatbots, voice assistants, or virtual agents
Strong understanding of
intent modeling, entity extraction, and conversational flow design
Experience integrating conversational platforms with
APIs, backend systems, and contact center technologies
Experience working with cloud platforms such as
Google Cloud Platform
or equivalent
Strong communication skills with the ability to collaborate across technical and business teams
Other Qualifications
Experience with
voice platforms, speech\-to\-text, and telephony integrations
Familiarity with
generative AI and large language models
in conversational applications
Experience in
large\-scale customer\-facing environments
with high interaction volumes
Experience working within
consulting or cross\-functional delivery teams
Knowledge of
customer experience (CX) platforms or contact center technologies
What’s in it for YOU at Quantiphi
Make an impact at one of the world’s fastest\-growing AI\-first digital engineering companies.
Upskill and discover your potential as you solve complex challenges in cutting\-edge areas of technology alongside passionate, talented colleagues.
Work where innovation happens \- work with disruptive innovators in a research\-focused organization with 60\+ patents filed across various disciplines.
Stay ahead of the curve—immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.
