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Consultant, Customer Strategy
Full-time
Slalom is building a dedicated Customer (CX) practice in Australia, and this is a founding opportunity to shape it. As a Consultant in the Customer Strategy team, you will sit at the intersection of customer insight, business strategy, and AI-enabled transformation, helping clients understand who their customers are, what they need, and how to design strategies that drive measurable outcomes. Beyond delivery, you will help define how the Customer Strategy capability evolves.
What you will do
Conduct quantitative and qualitative research to uncover customer insights, pain points, behaviours, and unmet needs.
Build the analytical foundations of engagements: segmentation, persona development, journey diagnostics, market sizing, benchmarking, and competitor analysis.
Synthesise complex research and data into client-ready outputs, including strategy documents, executive presentations, and board papers.
Design and facilitate client workshops, translating insights and stakeholder input into actionable recommendations.
Work collaboratively with service designers, technologists, data specialists, and AI practitioners to ensure recommendations are practical and deliverable.
Take ownership of discrete workstreams while contributing to larger multidisciplinary engagements.
What you will bring
2-5 years of experience in management consulting, a strategy or design consultancy, agency, or in-house customer strategy, CX, design, or innovation role.
Strong quantitative and qualitative analytical skills, confident with Excel, survey data, and customer datasets.
Excellent storytelling, writing, and presentation skills with a track record of client-ready deliverables.
A genuine curiosity about customer behaviour and emerging technologies.
An entrepreneurial mindset with a desire to help shape a growing practice.
Strong interpersonal skills and the confidence to engage senior stakeholders directly.
