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AI Support Engineer
Full-time
Dust is the platform AI operators choose to rewire how their companies work, backed by Sequoia and serving customers like Datadog, 1Password, Cursor, and Clay. The AI Support Engineer splits time between running support and building the AI systems that reduce that workload over time. Support at Dust is a product: success is measured by eliminating categories of tickets, not just resolving them.
What you will do
Design, ship, and maintain AI agents and automation workflows that reduce manual support load, including ticket classification, response drafting, incident detection, and proactive outreach.
Identify entire categories of issues and engineer them out of existence through better documentation, tighter prompts, or upstream product feedback.
Build and maintain tooling such as MCP integrations, Dust agents, and internal scripts that increase the team's capacity.
Investigate issues across logs, code, and internal tooling, and handle complex escalated cases.
Systematically analyze agent-generated responses and iterate on prompts, documentation, and tooling until human intervention is minimal.
Requirements
AI-native: a power user of AI coding tools like Claude Code and Cursor and agent platforms like Dust, with experience building workflows and automations.
Technical debugging capability: comfortable reading code, analyzing logs, and navigating a codebase.
Builder mindset and a track record of reducing repetitive work through systematic improvements.
Excellent written communication; French and English fluency required for Paris-based roles.
