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Automation Engineer
Full-time
An established financial services company is looking for a technical specialist to join the team. The role focuses on taking ownership of the day-to-day operation and continuous improvement of the organization’s customer service and contact center platforms. You will translate business requirements into scalable configurations while balancing operational stability with continuous feature delivery.
What you'll be doing
Configure and optimize enterprise customer service and contact center platform capabilities
Design and manage case management, routing rules, workstreams, and agent experiences
Maintain omnichannel service capabilities across voice, chat, and email channels
Provide operational platform support and second-level troubleshooting for complex issues
Collaborate on automation initiatives and support integration testing for new feature rollouts
What we're looking for
Experience configuring enterprise CRM environments or customer service platforms
Proficiency in managing case management, routing, and business rules within a service ecosystem
Ability to translate complex business requirements into scalable technical configurations
Familiarity with workflow automation tools and digital assistant technologies
Fluency in English and German to support international team collaboration
What's on offer
Flexible hybrid working conditions
Professional development in a fast-paced industry
Access to modern workspace environments designed for collaboration
Opportunities to work within a diverse international community
Apply via Hyra to be considered for this opportunity.
