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AI Developer
Full-time
About the Role:
We are seeking an experienced
MS Dynamics 365 AI Developer
to design and implement intelligent, AI-driven solutions for
Dynamics Contact Center environments
.
This role focuses on building
next-generation customer engagement systems
using AI, NLP, and cloud technologies to enhance customer experience across voice, chat, email, and social channels.
Key Responsibilities:
Design and implement AI-powered solutions for
Dynamics Contact Center
, including:
Virtual assistants (voice bots & chatbots)
Intelligent routing systems
Sentiment-aware customer support solutions
Develop and maintain
NLP models
to analyze customer interactions across multiple channels
Integrate AI capabilities with:
Microsoft Dynamics CRM
Websites and mobile applications
Leverage machine learning to:
Predict customer needs
Personalize interactions
Reduce call volumes
Monitor, evaluate, and optimize
AI model performance
for accuracy and responsiveness
Collaborate with
customer service, IT, and data teams
to identify automation opportunities
Work on
end-to-end AI deployment
using Azure cloud services
Create and maintain detailed documentation, including:
Technical & functional designs
Test plans and scripts
Impact analysis reports
Best practices and lessons learned
Participate in enterprise-level project activities and stakeholder coordination
Ensure adherence to organizational standards, policies, and procedures
Required Qualifications:
Bachelor’s or Master’s degree in
Computer Science, AI, Data Science, or related field
6+ years of experience in
AI/ML development
, preferably in customer service or retail domains
Strong programming skills in
Python
Hands-on experience with ML frameworks:
TensorFlow / PyTorch
Strong expertise in
Natural Language Processing (NLP)
using:
spaCy, Hugging Face, NLTK
Proven experience with:
Microsoft Dynamics Contact Center
Copilot Studio
(for chatbot & voice bot development)
Azure AI services
Experience deploying AI models on
Azure cloud environments
Preferred Qualifications:
Experience with
Voice AI and speech-to-text technologies
Knowledge of
customer journey analytics
and personalization engines
Understanding of
omnichannel customer engagement strategies
Experience with
real-time data processing
(Kafka, Spark)
Familiarity with other contact center platforms such as:
Zendesk
Salesforce Service Cloud
Amazon Connect
Additional Skills (Good to Have):
Exposure to
Enterprise Business Solutions (SAP projects)
Knowledge of
ITIL / ITSM practices and methodologies
Apply Here:-https://freelancer.expertshub.ai/auth/sign-up?marketingCode\=EXPMRJEN002
