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Customer Support Representative
Full-time
AI Acquisition is a global category leader in AI service provider enablement, operating as a hybrid Platform-as-a-Service (PaaS) and AI marketplace. They help entrepreneurs, agencies, and SMBs launch and scale AI-powered businesses by providing end-to-end growth infrastructure across sales, marketing, CRM, and go-to-market execution.
The Role
We're hiring a Customer Support Representative to join our global support team and deliver fast, high-quality, and empathetic support to our clients. This is a hands-on, execution-focused role where you will manage live chat interactions, resolve client queries, and ensure a seamless support experience, working closely with Customer Success, Product, and Tech teams.
Key Responsibilities
Manage live chat and support channels, ensuring fast and accurate responses.
Resolve client queries efficiently and escalate complex issues to the appropriate teams.
Identify and troubleshoot client issues across platform usage, onboarding, and workflows.
Contribute to improving FAQs and knowledge base content, documenting recurring fixes.
Maintain accurate records in support systems such as Intercom or Zendesk and ensure adherence to SLAs.
Requirements
2-4 years of experience in Customer Support, Customer Service, or similar client-facing roles.
Experience handling live chat or ticket-based support in SaaS, PaaS, AI, or tech environments.
Familiarity with support tools (Intercom, Zendesk, Freshdesk) and CRM tools.
Strong written English, available during Eastern Time business hours.
