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Agentic AI Forward Deployment Engineering Lead
Full-time
Netomi is the leading agentic AI platform for enterprise customer experience, working with brands like Delta, MetLife, MGM, and United. As an Agentic AI Forward Deployment Engineering Lead, you will be the primary technical and delivery leader transforming enterprise customer requirements into production-grade Agentic AI solutions, owning the complete deployment lifecycle from discovery to go-live and optimization.
What You'll Do
Lead discovery workshops with enterprise customers to understand business processes, KPIs, customer journeys, and automation opportunities.
Design end-to-end AI agent workflows including intents, reasoning flows, tool usage, integrations, escalation paths, guardrails, and governance.
Own end-to-end delivery of customer deployments from kickoff through production launch, coordinating Product, Engineering, Integration, QA, and Customer Success.
Define integration strategies across CRMs, ticketing platforms, customer data platforms, and APIs.
Serve as trusted technical advisor to CX, Operations, and Digital Transformation stakeholders and develop reusable deployment playbooks.
Requirements
6-12 years in Solution Architecture, Enterprise Delivery, Implementation Consulting, or Technical Program Management for SaaS or AI platforms.
Proven experience leading complex enterprise software deployments and cross-functional delivery teams.
Experience with Conversational AI, Agentic AI, LLM-based systems, RPA, or customer service platforms.
Background in enterprise customer experience, contact center technologies, CRM, or ticketing platforms.
