Lorikeet

vs

Lorikeet vs Fin

Lorikeet vs Salesforce Agentforce

Lorikeet vs Salesforce

vs

Salesforce Agentforce

Deploy enterprise-grade AI in days, not months

Deploy enterprise-grade AI in days, not months

Deploy enterprise-grade AI in days, not months

Why teams switch: Deploy highly compliant AI agents that work with Salesforce or any CRM—without the enterprise rollout timeline. Build highly customizable agents that take action within your existing tools and systems for true resolution.

Use Lorikeet with Salesforce and any CRM

The Lorikeet difference:

  • Built for action, not just conversation

  • Deploy fast with out of the box configurability on workflows

  • Outcome-based pricing - from less than $0.80 per successfully resolved ticket

  • Dedicated PM and engineering support to deploy

Test us. Get a custom demo
Test us. Get a custom demo
Test us. Get a custom demo
Trusted by CX leaders in fintech, health tech and complex industries

What is Salesforce Agentforce?

Agentforce is Salesforce's AI agent platform, launched in 2024 as part of the Salesforce ecosystem. Built on top of Salesforce's CRM, it enables AI-powered automation for sales, service, and marketing workflows. It's designed for companies with existing Salesforce infrastructure and requires significant Salesforce expertise to configure and deploy.

What is Lorikeet?

Lorikeet is an agentic AI platform built for CX teams in complex, regulated industries. Unlike deflection-first tools, Lorikeet agents take real action: processing refunds, updating customer records, booking appointments, and closing tickets end-to-end across voice, chat, email, and SMS. Teams get dedicated PM and engineering support, and pay only for resolutions they define as successful.

Lorikeet

vs

Salesforce Agentforce

Salesforce

See how Lorikeet stacks up

Features
Lorikeet
Decagon
Agentic workflows
Yes, Orchestrated resolution + complex actions
Yes - RAG, natural language workflows
Integration with Intercom
Low latency voice AI
Agentic workflows, not just FAQ
Configurable for complex, regulated use cases
Price by resolution
Yes - <0.80
Yes - 0.99
You define satisfactory 'resolution'
No, Fin's definition of resolution
PM and Engineering support
Customer memory after interruption
Proactive Coach to improve quality
A/B testing and QA features

Built for complexity and compliance

Unlike Agentforce, you can use Lorikeet for the most complex, regulated use cases where customers need action taking

Built for complexity and compliance

Unlike Agentforce, you can use Lorikeet for the most complex, regulated use cases where customers need action taking

Plugs easily into any ticketing system

Instant integration with Intercom, Zendesk and any other ticketing system available

Plugs easily into any ticketing system

Instant integration with Intercom, Zendesk and any other ticketing system available

Endlessly configurable agents

Unlike Agentforce, we deploy in days not months. Our scale and enterprise plans include AI PMs and engineering teams to handle complex, multi-step requests seamlessly.

Endlessly configurable agents

Unlike Agentforce, we deploy in days not months. Our scale and enterprise plans include AI PMs and engineering teams to handle complex, multi-step requests seamlessly.

Lorikeet

Salesforce

Connects with Salesforce (and any other CRM) easily

Yes

Yes - for Salesforce but not used for otherCRMs/
Ticketing systems

Agentic action-taking

Yes - multi-agent orchestration

No - limited guided workflows

Complex workflows

Yes - Handles complex, multi-step requests

No - Breaks down as complexity grows

Configuration

Yes - with out of box integrations

No

Pricing based on success

Yes - pay per resolution

No - enterprise pricing

Configurability w/ included PM and Eng support

Yes

Limited - heavy deployment needs

Best fit

Teams wanting speed + governance + scale

Enterprise Salesforce clients

Connects with Salesforce (and any other CRM) easily

Lorikeet

Yes

Salesforce

Yes - for Salesforce but not used for otherCRMs/Ticketing systems

Agentic action-taking

Lorikeet

Yes - multi-agent orchestration

Salesforce

No - limited guided workflows

Complex workflows

Lorikeet

Yes - Handles complex, multi-step requests

Salesforce

No - Breaks down as complexity grows

Configuration

Lorikeet

Yes - with out of box integrations

Salesforce

No

Pricing based on success

Lorikeet

Yes - pay per resolution

Salesforce

No - enterprise pricing

Configurability w/ included PM and Eng support

Lorikeet

Yes

Salesforce

Limited - heavy deployment needs

Best fit

Lorikeet

Teams wanting speed + governance + scale

Salesforce

Enterprise Salesforce clients

Customers love us

Lorikeet is preferred over Salesforce for performance, configurability and compliance

Customers love us

Lorikeet is preferred over Salesforce for performance, configurability and compliance

Customers love us

Lorikeet is preferred over Salesforce for performance, configurability and compliance

10 questions to evaluate an agentic AI platform for CX