Back
Zendesk Administrator
Full-time
Our mission and customers:
rated 4.8 on Trustpilot
based on 55,000+ reviews.
Our culture
here
Our journey:
Founded in 2017 by
Alexandre
and
Steve
Our beliefs:
We've built a discrimination-free hiring process
because the best teams are built on merit.
AI at Qonto:
AI is deeply embedded in how we work (
here
) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.
➡️ What You'll Do
Strengthen Zendesk governance: Improve access management, configuration standards, and operational best practices across the platform.
Optimise and scale the architecture: Workflows, automations, triggers, ticket routing, SLAs, and multi-team processes — ensure the system keeps pace with Qonto's growth.
Partner cross-functionally: Work with Customer Care, Onboarding, Operations Engineering, Product, and Tech to deliver scalable support solutions.
Manage integrations and the Zendesk roadmap: Prioritise improvements, manage third-party tool integrations, and collaborate with Engineering to ensure long-term scalability and reliability.
Identify and drive improvements: Continuously find opportunities to improve processes, user experience, and operational efficiency within the Zendesk ecosystem.
➡️ What We're Looking For
Strong Zendesk administration experience: Hands-on experience in a complex, fast-paced environment. You've managed workflows, automations, and architecture at scale. Zendesk certification is a plus.
Governance and reliability mindset: You bring structure around security, access management, and operational standards. You don't just configure — you build systems that hold.
Cross-functional collaboration: Comfortable working with both technical and non-technical stakeholders. You communicate clearly and adapt your message to different audiences.
Continuous improvement drive: You proactively spot inefficiencies and fix them. You manage multiple priorities without losing quality.
Languages: Fluent in English. French is a plus.
➡️ What We Can Offer You
Broad scope beyond Zendesk: Opportunities to contribute to wider operational tooling and enablement initiatives over time — you won't be siloed in a single tool.
A multi-skilled team: You'll work alongside other tooling managers, Ops Engineers, and enablement specialists — people who understand the technical and operational sides equally.
Autonomy with support: Leadership focused on letting you own your scope, with collaboration and knowledge sharing as the default.
➡️ Your future managers
You will work closely with Marie, Head of Operations Enablement, and Karim, Ops Tooling Manager.
Marie's path? 10+ years in global operations, customer experience, and digital transformation. COO & Chief Innovation Manager at Morning (coworking) for 5+ years, then Head of CX Ops at Swile for 3+ years — building international teams focused on process automation and customer experience improvements. EDHEC Business School and Maastricht University graduate.
our hiring process lasts
20 working days
More information on our candidate journey
here
🔒 Your security matters to us
Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates.
If you receive a suspicious message claiming to be from Qonto, please report it right away (support@qonto.com)
