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Technical Implementation Specialist
Full-time
Why Kodif?
At Kodif, we’re transforming how customers interact with eCommerce brands. From shopping to support to retention, we’re building agentic AI systems that make every website interaction personalized, instant, and human-like — redefining the modern customer journey.
Highlights:
Our team comes from
Uber, Meta, Stanford, and Walmart.
Our CTO built Uber’s customer support platform.
We’re backed by
Bling Capital, SNR (Kevin Mahaffey), and Village Global
(backed by Jeff Bezos, Bill Gates, and Reid Hoffman), with
$9M raised
to date.
We’re trusted by leading eCommerce brands like
Dollar Shave Club, Liquid I.V., Trust Wallet, and Alma.
Our Culture \& Values:
At Kodif, our values guide how we work, what we build, and how we grow together:
Make It Simple ✔️
– Build systems that are clear, reliable, and scalable.
Superhuman Speed ⚡️
– Move fast and own the outcome — design, build, and deploy in days, not weeks.
Extreme Ownership 🏆
– Take end-to-end responsibility for delivering impact, not just features.
Customer Crazy 🤝
– We obsess over creating delightful, human-like AI experiences for our customers.
Two Steps Ahead 🧠
– Anticipate issues before they surface. Design for the future.
Row Together 🚣
– Collaborate, communicate, and ship together — success at Kodif is a team sport.
Position Overview:
The Technical Implementation Specialist focuses on implementation of AI automation workflows, technical troubleshooting, product behavior analysis, and technical issue resolution. This role combines proactive customer management with technical troubleshooting, enabling Kodif’s customers to maximize the value of our platform.
The Implementation Specialist will work cross-functionally to resolve issues, identify risks, and help customers succeed with the Kodif platform.
Responsibilities:
Partner with customers to align product adoption strategies with business goals.
Monitor customer communication channels to identify issues, resolve them, and escalate to Tier 2 technical support when needed.
Identify and mitigate risks related to usage, adoption, or critical defects by creating and executing targeted action plans.
Initiate and manage escalation processes, coordinating communication between customers and internal teams.
Support post-mortem analyses for escalations or major incidents.
Relay customer feedback to product and engineering to influence roadmap priorities.
Address concerns early to reduce churn risk and support long-term retention.
Support internal teams with technical insights and root-cause analysis.
Contribute to documentation, troubleshooting guides, and product improvements.
Requirements:
Experience in Support, Implementation, or Customer Success (preferably in AI or CX SaaS).
Strong analytical and troubleshooting skills (no coding required).
Strong technical acumen and ability to explain complex concepts clearly.
Excellent written and verbal communication, with a track record of building trust and advocating for customers.
Experience with ticketing systems, Slack-based support, or similar communication tools.
Experience with LLM prompting.
Ability to read and interpret JSON (e.g., identify failed integration calls and relevant fields).
Nice to have:
Ability to interpret SQL-level data and database-driven summaries (light query writing may be required).
Ability to read Python-related error messages and escalate appropriately (no direct coding required).
Opportunity to work at the intersection of AI, product, and customer experience with real business impact.
Opportunity to build one of the most impactful AI systems in eCommerce.
To be considered, please complete this short application form (2–3 minutes): https://forms.gle/1YYr6UDG4mRB9SMt9 and then apply here as well.
