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Technical Customer Support Specialist - AI Automation Platform (US Market)
Full-time
Our client is building the operating system for autonomous businesses. In just weeks of beta, over 100,000 AI agents have been deployed on their platform — automating trading systems, service businesses, workflows, and internal operations. Backed by a $10M seed round, they are redefining how companies run: AI agents connected to Slack, email, CRMs, payments, calendars, and beyond.
About the Role
This is not ticket-based customer support. You will help users design, debug, and optimize complex AI automation systems. You will analyze workflows, troubleshoot API integrations, identify edge cases, and guide customers through advanced multi-step autonomous setups. You'll work in structured 8-hour shifts (rotating schedule) to support a rapidly growing US user base.
What You'll Do
Provide high-level technical support via chat, email, and occasional video calls
Diagnose and resolve automation, API, and integration issues
Guide users in building sophisticated autonomous AI workflows
Document patterns, edge cases, and recurring technical blockers
Partner closely with Engineering to escalate product bugs
Contribute real-world insights that shape product improvements
What We're Looking For
2+ years in technical support, customer success, or technical operations
Strong understanding of APIs, webhooks, integrations, automation platforms (Zapier, Make, etc.)
Ability to troubleshoot multi-step workflows
Excellent written English communication skills
High autonomy and strong ownership mindset
Comfortable in a fast-moving startup with evolving features
Availability for 8-hour rotating shifts
Bonus: Experience with AI tools, LLM-based systems, or developer-facing products
