Team Lead Customer Success

At remberg, we are revolutionizing how machines, equipment, energy systems, vehicles, buildings and much more are managed with our intelligent asset platform. As part of our team, you will help industrial companies unleash the power of AI to tackle their key challenges: labor shortages, increasing asset complexity, and global competitive pressures. Supported by the visionary founders of category-defining businesses such as Celonis, UiPath, Personio and Forto, as well as leading investors like Earlybird, Speedinvest, Oxx, Acton, and Fly Ventures, remberg is positioned to be a category leader in Industrial AI.

What This Role Offers

As a Team Lead Customer Success at remberg, you will lead and grow a Customer Success team of five (four Customer Success Managers, one Customer Support Manager), owning activation and retention across the customer base. You will scale a mostly low-touch, PLG-first model — using automation and AI where they create leverage, and high-touch coverage where Enterprise customers demand it. This position is office-based (min. 3 out of 5 days) in Munich and reports to the CEO.

The Impact You'll Have

• Team leadership and development: lead, coach, and develop the Customer Success team with full disciplinary and functional responsibility — set ambitious targets, run weekly portfolio reviews, and build a culture of ownership and impact

• Activation and time-to-value: own how fast and how successfully customers reach value — design and continuously improve onboarding, in-product guidance, and templated configurations across Mid-Market and Enterprise segments

• Retention and customer health: own net revenue retention as the primary team KPI — build early-warning systems, run save-plays, drive renewals, and feed churn root causes back into Product and GTM

• NRR and expansion (with Sales): drive vertical expansion within existing accounts — surface, qualify, and progress upsell and cross-sell opportunities in tight alignment with Sales

• Automation and AI at scale: continuously upgrade the CS stack — manage and expand AI-assisted outreach, ticket resolution, call summarization, and automated health scoring

• Cross-functional partnership: partner closely with Sales, Product, Growth, and Marketing on opportunities, user feedback, PLG, and customer advocacy

• Insights and reporting: track team performance and customer health through clear KPIs, forecast renewals, and translate signals into actions

How You'll Grow With Us

• 1+ years' experience leading a CS or post-sales team in B2B SaaS, with strong coaching skills and a passion for people development

• Product-led and low-touch mindset: you think first about leverage — automation, in-product flows, and self-serve content — and reserve human touch for where it changes the outcome

• Strong understanding of activation milestones, health scoring, churn prevention, and renewal motion, with opinions on modern CS frameworks and tools

• Analytical and data-driven: you think in KPIs, make data-based decisions, and can build, read, and act on a dashboard

• AI-native operator: hands-on with AI tooling for customer-facing and internal workflows

• Solution engineering exposure for Enterprise customers is a plus

• Comfortable engaging C-Level stakeholders — running QBRs, escalation conversations, and steering executive relationships; a consulting background is a plus

• Fluent in German and proficient in English

About Us

remberg is a fast-growing start-up based in Munich. Founded in 2018 as a spin-off from TU Munich and CDTM, remberg leverages AI to take the service, operation, and maintenance of all kinds of industrial assets to an entirely new level. Over 100 customers, including Kärcher, OSRAM, Liqui Moly, Edding, and Knuspr, manage more than 1 million different types of assets with the solution.