Back
(Senior) CX Engineer
Full-time
The client is a global technology leader specializing in enterprise communications and AI-driven customer experiences. With decades of industry innovation, they empower large enterprises, government agencies, and leading financial institutions to modernize their infrastructure, streamline operations, and deliver intelligent customer interactions. The company name will be shared with shortlisted candidates during the recruitment process.
Role Description
The client is growing its German venture, and founding teammates are being recruited on their behalf. You will join at the very beginning, working with leading clients in the financial sector and helping shape what the new German organization becomes.
This is a full-time remote role for a CX Engineer based in Germany. Candidates in Berlin or Frankfurt are preferred, but applications are welcome from anywhere in Germany.
As a CX Engineer, you will design, implement, and optimize customer experience solutions using cutting-edge technologies. Day to day, you will collaborate with cross-functional teams to integrate customer interaction systems, automate workflows, deploy AI-powered innovations, and troubleshoot complex technical issues while ensuring operational excellence and scalability. You will also manage unified communications workflows, maintain system documentation, and stay current with industry best practices.
Qualifications
Fluent German (written and spoken)
Experience designing and deploying customer experience (CX) solutions, including AI-driven technologies
Expertise in Unified Communications, contact center transformation, and digital strategies
Strong skills in troubleshooting, systems integration, and workflow optimization
Proficiency in cloud technologies and modern software tools related to CX
Proven ability to work collaboratively in cross-functional teams and with clients
Excellent communication and problem-solving skills
A degree in Information Technology, Engineering, Telecommunications, or a related field
Professional certifications in relevant technologies are a plus; good English skills are a plus
What's Offered
Shape a new company — join the German venture at the very beginning and have a direct hand in building its culture and direction
High-impact projects for top clients in the financial sector, backed by decades of global expertise
100% remote role with flexible working hours
Fast professional development with the opportunity to step into senior and leadership roles as the German team expands
Hands-on work with the latest AI, cloud, and CX platforms, with support for training and certifications
An international, friendly culture spanning countries and cultures
