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Sr. Product Manager, Digital Services AI
Full-time
About eBay
At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
About The Team And The Role
The Digital Services AI Product team is building the foundation for the next generation of help experiences on eBay. We are focused on making support personalized, effortless, and fast, providing seamless help where and when customers need it.
With hundreds of millions of listings and a global community of buyers and sellers, eBay's scale creates a unique opportunity to transform how people find help and resolve issues. We are developing an ecosystem of AI Agents and composable AI platforms that enable adaptive, scalable help experiences across every customer touchpoint.
As a Senior Product Manager, you will define and be responsible for the strategy for how we design, build, and scale AI-powered help experiences. You will work closely with design, engineering, data science, and operations to turn emerging AI capabilities into simple, trusted, and impactful products for customers and the business.
What You Will Accomplish
Define the product strategy, roadmap, and execution for AI Agents and composable AI platforms
Use data and experimentation to guide decisions, measure impact, and drive continuous improvement
Turn customer and business needs into clear, actionable product direction and requirements
Bring data, insights, and industry trends to inform and improve the product experience
Partner closely with design, engineering, and data science to deliver reliable, high-quality products at scale
Build alignment and strong partnerships across teams to stay focused on shared goals
Keep the customer at the center of every product decision
What You Will Bring
5+ years of product management experience, with at least 2 years in AI/ML or data-driven products
Experience applying AI to improve customer experiences and solve real customer problems (e.g., conversational AI)
Skilled at using data and insights to uncover opportunities, drive prioritization, and measure success
Technical fluency and foresight to collaborate with engineers
High ownership mindset with a bias for action and focus on creating customer and business impact
Exceptional leadership, communication, and collaboration skills across technical and non-technical teams
Experience building 0→1 products and navigating ambiguity with confidence
Experience in customer support or self-service domains is a plus but not required
