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Sr Officer-B2B & HBB Analytic & Insight
Full-time
The Sr Officer-B2B & HBB Analytic & Insight is responsible for transforming large-scale customer, network, service assurance, and operational data into actionable insights that improve customer experience, service quality, and business performance. This role works cross-functionally to develop analytical models, predictive insights, and data-driven recommendations leveraging Google Cloud Platform (GCP), AI/ML technologies, and advanced analytics solutions.
Key Responsibilities
Analyze the end-to-end customer journey and service experience across B2B and HBB segments, identifying drivers of satisfaction, churn, and complaints.
Develop predictive and machine learning models for churn prediction, trouble-ticket prediction, service degradation detection, and customer satisfaction prediction.
Utilize the Google AI/ML ecosystem including Vertex AI, BigQuery ML, AutoML, and Gemini.
Build and maintain scalable cloud-native data pipelines using BigQuery, Dataflow, Looker, and Cloud Functions.
Translate analytical findings into clear business recommendations and executive dashboards.
Minimum Requirements
Bachelor's degree in Data Science, Computer Science, Statistics, or a related field.
3-5 years of experience in Data Science, Machine Learning, Customer Analytics, or Business Intelligence.
Experience with the GCP-based analytics ecosystem is highly preferred.
Experience in telecommunications, ISP, or broadband industries is strongly preferred.
