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Senior Software QA Manager
Full-time
Location:
Ho Chi Minh City, Vietnam
Workplace Type:
Onsite
*We are hiring on behalf of Qode's client.*
About The Role
We are seeking a highly experienced and motivated Senior QA Manager to lead and transform our client's quality assurance practices. In this role, you will be responsible for managing and developing a team of QA professionals, partnering with Customer Support, Product, and Development teams to ensure the delivery of high-quality software products. You will play a critical role in improving defect prevention, reducing customer-reported issues, and accelerating testing cycles without compromising coverage or confidence. This position requires a strong understanding of QA methodologies, test automation, CI/CD, and the ability to strategically assess and guide the use of generative AI in QA workflows. If you are passionate about quality, have a proven track record of building and scaling QA teams, and are looking for a challenging and rewarding opportunity, we encourage you to apply.
Key Responsibilities
Lead a transformation of the current quality assurance practices
Manage and develop a team of 5+ members, setting clear expectations around ownership of product quality
Actively partner with Customer Support to analyze support tickets, identify recurring issues, high-impact defects, and quality gaps
Work closely with Product and Development teams to review requirements through a customer-impact lens
Improve defect prevention, not just detection
Plan and deliver a noticeable reduction in repeat customer-reported issues
Ensure testing cycles become faster without sacrificing coverage or confidence
Share learnings and patterns discovered from customer data with other QA teams
Required Skills & Qualifications
7+ years of experience in software quality assurance, including 5+ years holding a QA/QC/Test Manager title
Proven track record of building and scaling QA teams, including hiring, mentoring, and performance management
Strong understanding of test automation and exploratory testing
Strong understanding of CI/CD and modern SDLC
Strong understanding of defect management and release processes
Ability to strategically assess and guide the use of generative AI in QA workflows, even without direct implementation responsibilities
Proven ability to improve customer-perceived quality
Experience implementing QA metrics and driving improvements in efficiency, automation, and product quality
Excellent communication skills, both technical and non-technical. English proficiency at upper-intermediate level or higher
Nice to have
Experience managing QA for SaaS or enterprise software with complex integrations (ideally involving Microsoft 365)
Participation in initiatives involving AI agents or co-pilot-style tools to enhance QA workflows
Experience working closely with Support or Customer Success teams
Familiarity with backup, storage, or data protection solutions
Experience working with cloud storage platforms (e.g., AWS S3, Wasabi, Azure) and virtualization technologies (e.g., VMware, Hyper-V, Proxmox)
Additional Information
Why you'll love working at our client's company: The team in Vietnam has been changing very fast in the recent years. They have grown from a group of 6 engineers to the current team size of 100, andt they are expecting to grow even more in the following years. They are trying to improve every day to become a competitive choice for talented people by offering:
Flexible working hours
13-month bonus & performance bonus
Private health care package
Premium health care check
Gift (cash/voucher) for every special occasion: New Year's Eve, Tet holidays, International Women's Day, International Children's Day, Mid-Autumn Festival, and Birthday
15-18 annual leaves/year, 5 sick leaves, and additional leaves (up to 3 days)
Team building
Free and unlimited snacks, tea, coffee, and by-choice request
Working location
: District 1, Ho Chi Minh City
