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Senior Software Engineer, Customer Experience (CX) Platform
Full-time
The Customer Experience (CX) Product team owns the entire post-booking journey, from booking through changes, disruptions, refunds, and support. As a Software Engineer on the CX Platform team, you will design, build, and evolve the core systems behind Hopper's post-booking experience, directly impacting customers, support agents, and the expansion of HTS Assist, Hopper's agentic AI platform, across AI-driven voice and chat.
What Your Day-to-day Looks Like
Design, build, and improve backend and full-stack systems that power HTS Assist, internal agent tools, and customer self-serve flows.
Develop scalable APIs, microservices, and orchestration logic supporting complex post-booking journeys across AI, chat, voice, and web.
Partner with Product, Design, AI, and Operations to deliver features that streamline customer experiences and improve agent efficiency.
Integrate external systems (telephony, CRM, identity, booking platforms) for internal use cases and partner deployments.
Own features end-to-end from technical design through deployment, monitoring, and iteration.
Qualifications
6+ years of software engineering experience building large-scale distributed systems or customer-facing applications.
Strong command of modern frontend and backend development, RESTful APIs, microservices, and cloud infrastructure.
Preferred: experience with conversational AI, LLM orchestration, or automation systems, and building customer service, CRM, telephony, or contact center tools.
Proficiency in both French and English is required for this position.
