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Senior QA Engineer (Conversational AI) - Remote - £60k
Full-time
A fast-growing UK company transforming how people buy cars is hiring a Senior QA Engineer (Automation) to be the dedicated quality owner for a team building the future of customer contact through conversational AI, intelligent routing, and next-generation self-service. You will own quality from the ground up in a highly regulated environment. This role is fully remote within the UK.
Over the next 18 months, the team will deliver an IVR transformation, conversational AI experiences, live chat and messaging, AI-powered knowledge capabilities, ongoing LLM enhancements, and smarter customer routing.
What You’ll Be Doing
Own QA for a customer-facing conversational AI platform.
Design and execute comprehensive test strategies, plans, and test cases.
Test conversational journeys, prompt behaviour, and customer interactions.
Validate AI-generated responses, identifying incorrect, inconsistent, or unexpected outputs.
Test complex routing logic across customer journeys and decision trees.
Build and maintain automated regression suites using Virtuoso.
Carry out API and integration testing across connected systems, including Salesforce.
What They’re Looking For
5+ years experience in software testing within product-focused engineering teams.
Strong experience building test strategies from scratch and a solid foundation in functional, integration, and API testing.
Experience creating and maintaining test automation and working as the sole QA in a delivery team.
Experience with conversational AI, chatbots, or IVR.
Nice to Have
Salesforce integrations and Virtuoso or similar low-code automation tools.
Experience within regulated industries, particularly financial services, and testing complex customer journeys.
