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Senior Product Manager – Customer and Trip Experience
Full-time
Omio is pursuing a vision of delivering the world's travel inventory to enable journeys to and from anywhere. As the largest source of travel inventory globally, we work with 1000+ suppliers across 35 countries in Europe and North America. We serve 600m+ customers annually across our two brands: Rome2Rio for global discovery, and Omio for ticketing and journeys.
With offices in Berlin, Prague, London, Bengaluru and Melbourne, our 300+ employees from 45+ nationalities share a mission: creating a single experience that helps travelers get almost anywhere in Europe, the U.S., and Canada. We are expanding into new geographies, verticals, and products — making this a pivotal time to join our team.
About the Role
We are seeking a Senior Product Manager to drive the vision, strategy, and delivery of Omio's customer-facing platform products that improve automation, streamline service operations, and enhance the end-to-end travel experience. This role sits at the intersection of customer empowerment, operational efficiency, and product innovation.
You will be responsible for leading Omio's post-booking experience, building customer-facing automation through the chatbot, self-serve platforms, and agentic AI actions, while enhancing traveller confidence and reducing operational friction. You'll partner with engineering, product design, operations, and analytics teams to deliver high-impact features and scalable systems.
This is a strategic, high-visibility role with the opportunity to significantly influence customer loyalty, operational efficiency, and revenue growth.
What You'll Do
AI Native Product Leadership — Own and drive an AI-first product vision, embedding intelligence, automation, and agentic capabilities into every layer of customer experience and service operations.
Product Strategy & Roadmap — Define and execute the strategy for customer-facing automation, self-serve tools, and post-booking platforms.
Chatbot & Agentic AI — Build and scale chatbot and agentic AI capabilities to handle complex customer queries, automate resolutions, and reduce reliance on manual support.
Customer Self-Serve — Design and deliver intuitive self-service experiences that empower travellers to manage their bookings independently.
Cross-functional Collaboration — Partner with engineering, design, operations, and analytics to deliver high-impact features.
