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Senior Digital Product Manager, Customer Experience
Full-time
About the Company
Our client is a global fashion and retail powerhouse, home to a portfolio of iconic luxury brands. The organization is investing heavily in its digital ecosystem to
deliver the most engaging shopping experience in luxury fashion
, and is growing its Global Digital Product team with a Digital Product Leader in Singapore to own digital product strategy and execution across key regions.
Roles & Responsibilities
You will
own the digital product vision
and roadmap for your region, delivering connected, high-impact
customer experiences across online and offline touchpoints
. You will act as a key product voice with senior leadership, driving customer-centric, data and AI-powered product decisions.
Own the multi-year digital product roadmap, aligning customer needs and market insights with business KPIs and NPS goals
Prioritize initiatives that solve customer pain points across the omnichannel journey
Drive innovation through rapid prototyping and AI-assisted ideation
Use analytics, A/B testing, and experimentation to build business cases and ROI models
Apply AI daily to synthesize insights, accelerate decisions, and enhance personalization and CX
Adapt global features for regional relevance
Own product documentation (roadmaps, PRDs, user stories, flows) and represent product initiatives to senior stakeholders
Requirements
Bachelor's degree with
7+ years in digital product management, building consumer or commerce experiences
Hands-on experience with
PIM, CMS, and Salesforce
preferred
Proven track record owning product vision and roadmaps, translating customer needs into strategy and requirements
Strong grounding in analytics, experimentation, and A/B testing in agile/scrum environments
Comfortable using AI tools to drive decisions, with a builder mentality across strategy and execution
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Interested candidates may apply via the application form with an updated resume. Only shortlisted candidates will be notified. Information provided in this advertisement is for recruitment purposes only.
Sharon Yeoh
EA Registration Number: R1878653
Cornerstone Global Partners Pte Ltd (EA License: 19C9859)
