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Senior Customer Insights Analyst
Full-time
Fullscript is a health technology company powering clinical care for over 125,000 practitioners and 10 million patients. We are looking for a Senior Customer Insights Analyst who can turn complex customer data into business insight that shapes CX strategy, product decisions, and operational priorities. Reporting to the VP, Customer Experience, you will work across support data, product behavior, customer feedback, and voice-of-customer signals to identify what is working, what is breaking, and where Fullscript should focus next.
What you will do
Synthesize complex data across support, product usage, customer behavior, VoC, and operational workflows.
Identify systemic risks and opportunities across the practitioner and patient journey.
Translate ambiguous business questions into structured analysis, clear findings, and recommended actions.
Work directly with modern data warehouses.
Use AI-assisted tools to accelerate insight discovery, anomaly detection, and qualitative signal extraction.
Evolve VoC from a reporting function into a strategic capability informing Product, CX, and Operations.
What you bring
8+ years in analytics, customer insights, product analytics, business intelligence, or data strategy.
Strong SQL skills and hands-on experience with cloud data warehouses such as Snowflake, BigQuery, or Redshift.
Proven ability to use data to influence business decisions, not just produce reports.
Experience connecting qualitative and quantitative signals to uncover root causes and business impact.
