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Scaled Customer Success Manager, Startups
Full-time
OpenRouter is the unified interface for AI inference, giving developers access to hundreds of models through a single API. They're looking for a Scaled Customer Success Manager, Startups to build and own the post-sale engine for OpenRouter's startup ecosystem. This is a builder role, owning the startup customer journey from program approval and onboarding through activation, retention, expansion, and Enterprise readiness.
What you'll do
Own the scaled success motion for the startup and scaled customer portfolio.
Create workflows, dashboards, alerts, and playbooks that surface which startups need attention and why.
Build scaled intervention workflows for customers showing risk signals and activation paths to first value.
Use AI-native tools and automation to reduce manual work across onboarding, follow-up, risk detection, expansion, and reporting.
Define startup health, segment the portfolio into cohorts, and build product feedback loops.
What we're looking for
Experience managing a scaled customer portfolio, startup program operations, developer ecosystem, or technical customer segment.
Comfort working with technical founders and developer-facing, API-first products.
Ability to build your own agents, write SQL, create automations, or use AI-assisted workflows. Familiarity with HubSpot, Intercom, Zendesk, Zapier, Clay, and similar tools is a plus.
