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Product Support Specialist (APAC)
Full-time
About Linear
At Linear, we are on a mission to create a new standard for modern software development. We are building the tools that empower the next generation of high-impact companies to do their best work. Founded in 2019, Linear has become the platform of choice for 20,000+ companies to plan and build their products.
About the Role
We are now expanding into APAC and hiring our first Go To Market team members in the region. Hiring our first Customer Experience team member in Australia will enable us to support our growing customer base in APAC in their own timezone. This is a rare opportunity to be the tip of the spear in a new market and help us learn how to serve APAC customers at scale.
What You'll Do
Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
Drive Linear's expansion into APAC as one of our first hires in-region
Investigate and resolve inbound customer issues reported through all communication channels
Partner with our engineering team to document and reproduce bugs
Surface trends and insights from customer feedback to inform product choices
Lead select strategic projects to improve the support experience
What We're Looking For
Passion about technology, quality, and Linear's mission
Excellent communication and customer service skills with a technical user base
Experience troubleshooting technical issues, including APIs and integration setups
End-to-end ownership and autonomy in a mostly async, multi-time zone environment
Bilingual proficiency preferred; English and at least one major Asian language
Familiarity with SQL, Javascript, APIs, and GitHub is a plus
