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Product Support Specialist
Full-time
Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We are hiring our first Singapore-based Product Support Specialists to serve as champions of our support brand and be at the front lines of safely delivering AI to the world.
Responsibilities
Become an expert in all Anthropic products.
Respond to user support cases ranging from billing and account questions to complex API debugging for large businesses.
Communicate empathetically across a wide range of user personas, from executives to consumer users.
Manage on-call tasks for high-urgency user issues, including pager duty during APAC hours for 24/7 support.
Partner with engineers and internal stakeholders to diagnose and resolve user issues at scale.
Drive improvements to increase user satisfaction and reduce contact rates.
You May Be a Good Fit If You
Have experience providing technical product support within an escalated or priority support team.
Are familiar with APIs and technical SaaS products and can understand technical docs with ease.
Have demonstrated an ability to thrive in fast-paced situations while meeting support metrics (CSAT, SLA).
Possess strong user empathy and crisp, kind written communication skills.
