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Product Owner l
Full-time
About the Role
We are looking for a
Product Owner
to support a new technology-focused initiative within our Contact Center environment. This role will serve as a key liaison between business teams, IT, external vendors, and stakeholders, ensuring successful delivery of technology solutions with a strong emphasis on vendor management and AI-driven initiatives.
Key Responsibilities
Coordinate efforts across business, IT, vendors, and external partners.
Manage relationships with technology vendors, including AI solution providers.
Drive project execution, tracking milestones, dependencies, and deliverables.
Support integrations between internal systems and third-party platforms.
Partner with stakeholders to implement innovative Contact Center solutions.
Provide visibility and communication across multiple initiatives.
Qualifications
3+ years of experience as a Product Owner or similar role.
Strong experience managing technology vendors and external partners.
Experience working cross-functionally with business and IT teams.
Exposure to AI technologies or AI-enabled solutions.
Excellent organizational, communication, and stakeholder management skills.
Experience supporting software, platform, or technology implementations.
Preferred Qualifications
Contact Center or Customer Experience environment experience.
Experience with AI vendors and emerging technologies.
Platform integration experience.
Exposure to Amazon, Google, or similar technology ecosystems.
Ideal Candidate
A highly organized Product Owner with a proven track record of managing vendors, driving technology initiatives, and coordinating across multiple stakeholders. The ideal candidate is comfortable working in a fast-paced environment, has experience implementing new solutions, and brings a strong interest in AI and digital transformation.
What Will Make You Stand Out
Experience leading AI-related projects or implementations.
Strong examples of vendor management and technology integrations.
Contact Center or Customer Experience technology experience.
Requirements
Other Critical Skills
Agile/Scrum Product Ownership
Backlog Prioritization & User Story Writing
Change Management
Stakeholder Management -
AI/ML Product Strategy
Contact Center Operations Knowledge
Cross-Functional Collaboration
Data-Driven Decision Making
Software / Tool Skills
SharePoint
Microsoft Copilot Studio
Power BI
Contact Center Platforms
GenAI/LLM Platforms
Office Suite
Benefits
Competitive compensation and benefits package
Competitive salary and performance-based bonuses
Comprehensive benefits package
Career development and training opportunities
Dynamic and inclusive work culture within a globally renowned group
Private Health Insurance
Pension Plan
Paid Time Off
Training & Development
By applying for this position, candidates acknowledge and agree that:
•
Personal Data Processing:
The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies.
•
Legal Authorization to Work:
Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire. FBS does not sponsor or obtain work authorization unless explicitly stated.
•
Exclusivity of Employment and Conflict of Interest:
Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in parallel employment, professional activities, or paid work for other entities. Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict‑of‑interest and external engagement policies prior to the start date or as soon as such circumstances arise.
Failure to comply with these conditions may impact the hiring decision or employment continuation.
