Product Manager

About Resolve:

Resolve is leading the shift to autonomous enterprise operations. Our Agentic Automation and Orchestration Platform enables IT, HR, and Operations teams to resolve requests and incidents autonomously across hybrid environments. By unifying Knowledge, Automation, and Assist agents, we eliminate repetitive tickets, reduce alert noise, and deliver touchless resolution at scale. Enterprises use Resolve to cut ticket volume by up to 90%, accelerate MTTR from hours to minutes, and reduce ITSM spend by as much as 40%. With 5,000\+ prebuilt automations and deep integrations across the IT ecosystem, teams scale without adding headcount. Resolve is proud to be named a Visionary in the 2025 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms. About The Role:

Resolve is looking for an experienced, results-oriented Product Manager to help deliver the next generation of AI-powered automation and orchestration capabilities for enterprise operations teams worldwide. This role will focus on enterprise workflows, automation, integrations, and AI-driven operational experiences that help organizations reduce complexity, improve efficiency, and accelerate issue resolution at scale. You will work cross-functionally with engineering, UX, customer-facing teams, and leadership to help execute against the product roadmap and deliver innovative enterprise platform capabilities. Responsibilities:

• Execute on the product roadmap for core automation, orchestration, and AI-driven platform capabilities

• Partner with engineering teams to deliver enterprise software solutions

• Translate business and customer requirements into scalable product capabilities

• Collaborate with leadership on prioritization, product refinement, and delivery execution

• Support sales and customer success teams through demos, enablement, and strategic customer engagement

• Advocate for customer needs while balancing platform scalability and long-term product goals

• Maintain confidentiality and adhere to company policies, code of conduct, and intellectual property agreements

Qualifications:

• 5\+ years of Product Management experience building enterprise SaaS products

• Experience with AI/ML technologies, automation platforms, or enterprise workflow solutions

• Familiarity with generative AI, LLMs, or Agentic AI concepts is a plus

• Strong understanding of APIs, integrations, enterprise platforms, and automation technologies

• Ability to work cross-functionally with engineering and go-to-market teams

• Experience translating business and customer requirements into scalable product capabilities

• Strong communication and collaboration skills across technical and business teams

• Customer-focused mindset with the ability to balance business priorities and user needs

• Strong organizational skills with the ability to manage multiple initiatives simultaneously

• Self-motivated, adaptable, and comfortable working in evolving technology environments

• Ability to influence stakeholders and drive alignment across cross-functional teams