Privacy Customer Success Manager /w Portuguese

What is TrustWorks? 👋🏻

TrustWorks is a 𝗣𝗿𝗶𝘃𝗮𝗰𝘆 𝗮𝗻𝗱 𝗔𝗜 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 that helps privacy professionals streamline operations while fostering a collaborative culture across the entire organization.

🏆 Winner of the '𝗠𝗼𝘀𝘁 𝗜𝗺𝗽𝗮𝗰𝘁𝗳𝘂𝗹 𝗗𝗮𝘁𝗮 𝗣𝗿𝗶𝘃𝗮𝗰𝘆 𝗣𝗿𝗼𝗱𝘂𝗰𝘁' 𝗮𝘁 𝘁𝗵𝗲 𝗣𝗶𝗰𝗰𝗮𝘀𝗼 𝗔𝘄𝗮𝗿𝗱𝘀 and built on the belief that building trust is a team sport, 🟡 TrustWorks enables seamless collaboration, making everyone part of the privacy program while empowering privacy professionals to work efficiently and independently.

TrustWorks understands that a successful privacy program brings the entire business on board. With intuitive workflows, smart automations, tailored communications, and proactive support, our platform embeds privacy into your operations without creating additional workload. From data mapping to privacy impact assessments, TrustWorks simplifies and operationalizes privacy management, enabling you to build a robust program that scales with your business needs.

🎯 Leading companies like Randstad, VTEX, Glovo, PayU, Fenergo, and Flywire build their privacy programs with us.

What’s The Opportunity? 🤔

We are an experienced, high-performing, international team focused on building a unique product that will help shape the future of the data privacy and AI Governance. We have created an open, friendly, and inclusive culture, as well as an environment that encourages our team to discover, collaborate, build (and break) things along the way.

The role is fully remote within Spain , with occasional visits to Valencia. Candidates must have the right to work in Spain - visa sponsorship is not provided.

We are seeking a hands-on and ambitious professional to join TrustWorks' Customer Success team. You'll leverage your proven B2B SaaS experience to support our Portuguese-speaking clients (Portuguese and English fluency is mandatory in this role).

What will be the challenge?

• Provide exceptional customer support and assist clients with any inquiries or issues they may encounter while using our platform. * Develop and maintain a comprehensive product knowledge base to serve as a valuable resource for both customers and colleagues. * Identify up-selling and cross-selling opportunities related to our clients * Collaborate with cross-functional teams to address complex customer queries and resolve escalated issues in a timely manner. * Document customer interactions, issues, and resolutions accurately and thoroughly in our CRM system. * Assist in the onboarding and training of new customers, ensuring they have a smooth transition onto the platform. * Stay up-to-date with product updates, new features, and industry trends to effectively support customers and provide informed recommendations.

What skills do I need? 📖

• Fluency in English and Portuguese (both written and verbal) is essential. Proficiency in Spanish, Italian, or other languages is a plus. * Proven track record of managing enterprise or mid-market B2B client relationships, including onboarding, renewal cycles, and executive stakeholder engagement - with measurable retention or expansion outcomes. * Deep experience with CS and support tooling, like: Zendesk, Intercom or HelpScout * Hands-on project management within tools like Linear or Jira, able to triage, prioritize, and track customer-reported issues and feature requests through to resolution without engineering hand-holding. * Strong communication and interpersonal skills, with the ability to convey technical concepts to non-technical individuals. * A startup-minded person who wants to roll up their sleeves and is used to wearing multiple hats. Ability to thrive in a fast-paced, objective-oriented environment * Structured, process-oriented operator who documents SOPs, maintains knowledge bases, and builds repeatable playbooks for onboarding, escalation, and offboarding — not just firefights. * Ability to leverage AI tools in daily workflows — from drafting comms and summarising call transcripts to building prompt-based automations — and a mindset for continuously improving how AI is applied in customer-facing operations. * Practical automation skills using no-code/low-code platforms (Zapier, Make/Integromat, or equivalent), with demonstrated ability to design and maintain multi-step workflows that reduce manual CS overhead. * Consultative communication style with a commercial edge - confident running discovery and escalation calls, translating technical constraints into business language, and identifying upsell or expansion signals in conversation. * Experience supporting SaaS products with a technical integration layer (APIs, SSO, webhooks, third-party connectors), able to guide customers through configuration without always deferring to engineering. * Self-directed and comfortable with ambiguity in a scaling environment, able to manage a portfolio of accounts simultaneously, context-switch between strategic and operational work, and flag risks proactively rather than reactively.

What We Can Offer 😍

💶 A competitive

❤️‍🩹 Top-tier Health Insurance

🤗 Great culture & international work environment

🌴 Option to live and work in sunny Valencia

🌅 Remote first company

👥 Referral Bonus for bringing other talented people onboard

The role is fully remote within Spain , with occasional visits to Valencia. Candidates must have the right to work in Spain - visa sponsorship is not provided.

How to Apply 📬

If you're excited about our mission and this role, please apply through the LinkedIn Easy Apply or by sending your application to joanna@trustworks.io .

Our Commitment To Diversity & Inclusion

TrustWorks values equality and celebrates diversity. We are committed to ensuring that our recruitment process is fair, transparent, and free from unlawful discrimination.

Our selection process is driven by the key demands/requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-job-related disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.